The course provides five hours of utility management training, organized into three instructional modules. Each module concludes with a review question and there is no final exam.
North Carolina water operators who complete this course will review the following:
Successful Water Utilities Management: Theories and Planning
- An Introduction to Water Utility Management
- Characteristics of Successful Management
- Management Theories and Strategic Approaches
- Problems Associated with Management: Planning, Risk Assessment, and Risk Management
- Best Practices for Water Utility Management: Self-Assessment and Organizational Culture
Practical Approaches to Utility Management
- Lean Techniques to Reduce Waste and Inefficiency
- Additional Resources and Tools (Overview):Effective Utilities Management (EUM), Case Studies, and Workshop Models
- Continual Improvement Management and Reliability
Workplace Safety: Requirements and Resources
- Overview of Workplace Safety
- Hazardous Materials and Environmental Risks
- Workplace Hazards
- Safety Requirements and Recommendations
- Safety Resources
Course Format: Text
Credit Type: Drinking Water
Course ID(s): 250040
Approved By: North Carolina Department of Environmental Quality - Water Treatment Facility
- Module One. Successful Water Utilities Management: Theories and Planning
- Introduction to Water Utility Management [1 Activities]
- 01. Module One. Successful Water Utilities Management: Theories and Planning
- Quiz #1 (3 questions)
- Characteristics of Successful Water Utility Management [1 Activities]
- 01. Characteristics of Successful Water Utility Management
- Quiz #2 (3 questions)
- Management Theories [1 Activities]
- 01. Management Theories
- Quiz #3 (3 questions)
- Problems Associated with Management: Overview [1 Activities]
- 01. Problems Associated with Management, Overview
- Quiz #4 (1 questions)
- Problems Associated with Management: Planning [1 Activities]
- 01. Planning
- Quiz #5 (2 questions)
- Problems Associated with Management: Risk Assessment [1 Activities]
- 01. Risk Assessment
- Quiz #6 (2 questions)
- Risk Management [1 Activities]
- 01. Risk Management
- Quiz #7 (4 questions)
- Best Practices for Water Utility Management: Overview [1 Activities]
- 01. Best Practices, Overview
- Quiz #8 (1 questions)
- Best Practices for Water Utility Management: Self-Assessment [1 Activities]
- 01. Best Practices for Water Utility Management: Self-Assessment
- Quiz #9 (2 questions)
- Best Practices for Water Utility Management: Organizational Culture [1 Activities]
- 01. Best Practices for Water Utility Management: Organizational Culture
- Quiz #10 (1 questions)
- Introduction to Water Utility Management [1 Activities]
- Module Two. Practical Approaches to Utility Management
- Overview (Practical Approaches to Utility Management) [1 Activities]
- 01. Module Two. Practical Approaches to Utility Management
- Quiz #11 (1 questions)
- Lean Techniques [1 Activities]
- 01. Lean Techniques
- Quiz #12 (2 questions)
- Additional Resources and Tools: Overview [1 Activities]
- 01. Additional Resources, Overview
- Quiz #13 (1 questions)
- Additional Resources and Tools: Effective Utilities Management (EUM) [1 Activities]
- 01. Additional Resources and Tools: Effective Utilities Management (EUM)
- Quiz #14 (2 questions)
- Additional Resources and Tools: Case Studies [1 Activities]
- 01. Additional Resources and Tools: Case Studies
- Quiz #15 (2 questions)
- Continual Improvement Management [1 Activities]
- 01. Continual Improvement Management
- Quiz #16 (2 questions)
- Reliability [1 Activities]
- 01. Reliability
- Quiz #17 (2 questions)
- Overview (Practical Approaches to Utility Management) [1 Activities]
- Module Three. Workplace Safety: Requirements and Resources
- Overview of Workplace Safety [1 Activities]
- 01. Module Three. Workplace Safety
- Quiz #18 (2 questions)
- Hazardous Materials and Environmental Risks [1 Activities]
- 01. Hazardous Materials and Environmental Risks
- Quiz #19 (2 questions)
- Workplace Hazards [1 Activities]
- 01. Workplace Hazards
- Quiz #20 (2 questions)
- Safety Recommendations [1 Activities]
- 01. Safety Recommendations
- Quiz #21 (3 questions)
- Safety Requirements [1 Activities]
- 01. Safety Requirements
- Quiz #22 (3 questions)
- Safety Resources [1 Activities]
- 01. Safety Resources
- Quiz #23 (2 questions)
- Conclusion [1 Activities]
- 01. Conclusion
- Quiz #24 (2 questions)
- Overview of Workplace Safety [1 Activities]
- Course Completion
- Mandatory Questionnaire
- Certificate of Achievement
- Guaranteed Next Business Day Reporting