Get five hours of water utility management continuing education material with this course. The curriculum consists of three instructional modules, each covering different topics. The module lessons end with a review question. There is no final exam.

Mississippi water operators who take this course will learn about:

  • Successful Water Utilities Management: Theories and Planning
    • An Introduction to Water Utility Management
    • Characteristics of Successful Management
    • Management Theories and Strategic Approaches
    • Problems Associated with Management: Planning, Risk Assessment, and Risk Management
    • Best Practices for Water Utility Management: Self-Assessment and Organizational Culture
  • Practical Approaches to Utility Management
    • Lean Techniques to Reduce Waste and Inefficiency
    • Additional Resources and Tools (Overview): Effective Utilities Management (EUM), Case Studies, and Workshop Models
    • Continual Improvement Management and Reliability
  • Workplace Safety: Requirements and Resources
    • Overview of Workplace Safety
    • Hazardous Materials and Environmental Risks
    • Workplace Hazards
    • Safety Requirements and Recommendations
    • Safety Resources

Course ID(s): 2196

Approved By: Mississippi State Department of Health - Bureau of Public Water Supply

  • Module One. Successful Water Utilities Management: Theories and Planning
    • Introduction to Water Utility Management [1 Activities]
      • 01. Module One. Successful Water Utilities Management: Theories and Planning
    • Quiz #1 (3 questions)
    • Characteristics of Successful Water Utility Management [1 Activities]
      • 01. Characteristics of Successful Water Utility Management
    • Quiz #2 (3 questions)
    • Management Theories [1 Activities]
      • 01. Management Theories
    • Quiz #3 (3 questions)
    • Problems Associated with Management: Overview [1 Activities]
      • 01. Problems Associated with Management, Overview
    • Quiz #4 (1 questions)
    • Problems Associated with Management: Planning [1 Activities]
      • 01. Planning
    • Quiz #5 (2 questions)
    • Problems Associated with Management: Risk Assessment [1 Activities]
      • 01. Risk Assessment
    • Quiz #6 (2 questions)
    • Risk Management [1 Activities]
      • 01. Risk Management
    • Quiz #7 (4 questions)
    • Best Practices for Water Utility Management: Overview [1 Activities]
      • 01. Best Practices, Overview
    • Quiz #8 (1 questions)
    • Best Practices for Water Utility Management: Self-Assessment [1 Activities]
      • 01. Best Practices for Water Utility Management: Self-Assessment
    • Quiz #9 (2 questions)
    • Best Practices for Water Utility Management: Organizational Culture [1 Activities]
      • 01. Best Practices for Water Utility Management: Organizational Culture
    • Quiz #10 (1 questions)
  • Module Two. Practical Approaches to Utility Management
    • Overview (Practical Approaches to Utility Management) [1 Activities]
      • 01. Module Two. Practical Approaches to Utility Management
    • Quiz #11 (1 questions)
    • Lean Techniques [1 Activities]
      • 01. Lean Techniques
    • Quiz #12 (2 questions)
    • Additional Resources and Tools: Overview [1 Activities]
      • 01. Additional Resources, Overview
    • Quiz #13 (1 questions)
    • Additional Resources and Tools: Effective Utilities Management (EUM) [1 Activities]
      • 01. Additional Resources and Tools: Effective Utilities Management (EUM)
    • Quiz #14 (2 questions)
    • Additional Resources and Tools: Case Studies [1 Activities]
      • 01. Additional Resources and Tools: Case Studies
    • Quiz #15 (2 questions)
    • Continual Improvement Management [1 Activities]
      • 01. Continual Improvement Management
    • Quiz #16 (2 questions)
    • Reliability [1 Activities]
    • 01. Reliability Quiz #17 (2 questions)
  • Module Three. Workplace Safety: Requirements and Resources
    • Overview of Workplace Safety [1 Activities]
      • 01. Module Three. Workplace Safety
    • Quiz #18 (2 questions)
    • Hazardous Materials and Environmental Risks [1 Activities]
      • 01. Hazardous Materials and Environmental Risks
    • Quiz #19 (2 questions)
    • Workplace Hazards [1 Activities]
      • 01. Workplace Hazards
    • Quiz #20 (2 questions)
    • Safety Recommendations [1 Activities]
      • 01. Safety Recommendations
    • Quiz #21 (3 questions)
    • Safety Requirements [1 Activities]
      • 01. Safety Requirements
    • Quiz #22 (3 questions)
    • Safety Resources [1 Activities]
      • 01. Safety Resources
    • Quiz #23 (2 questions)
    • Conclusion [1 Activities]
      • 01. Conclusion
    • Quiz #24 (2 questions)
  • Course Completion
    • Mandatory Questionnaire
    • Certificate of Achievement
    • Guaranteed Next Business Day Reporting
Instructor Image

Instructor Bio

Ralph Stevens

Ralph Stevens is a water Subject Matter Expert, licensed in California, Nevada and Arizona as a Grade 3 Wastewater Treatment Plant Operator. Ralph has worked in wastewater for almost 50 years, starting as an operator in a wastewater treatment plant and serving most recently as the Maintenance Reliability Supervisor for the Clark County Water Reclamation District. He is a certified Class Trainer for the California Water Environment Association (CWEA) and has served as the Operations and Maintenance Chairperson for the same organization. He has won a number of awards for his work, including CWEA Electrical and Instrumentation Person of the Year (2015), Safety Plant of the Year (2017), and the WEF Burke Safety Award (2019). Ralph goes out of his way to help and protect staff and the environment.