Improve utility management and safety knowledge with this five-hour continuing education course. The curriculum includes three instructional modules that cover different topics. Each topic ends with a review question, but there is no final exam.
Water operators in Minnesota who take this course will learn about the following:
Successful Water Utilities Management: Theories and Planning
- An Introduction to Water Utility Management
- Characteristics of Successful Management
- Management Theories and Strategic Approaches
- Problems Associated with Management: Planning, Risk Assessment, and Risk Management
- Best Practices for Water Utility Management: Self-Assessment and Organizational Culture
Practical Approaches to Utility Management
- Lean Techniques to Reduce Waste and Inefficiency
- Additional Resources and Tools (Overview):Effective Utilities Management (EUM), Case Studies, and Workshop Models
- Continual Improvement Management and Reliability
Workplace Safety: Requirements and Resources
- Overview of Workplace Safety
- Hazardous Materials and Environmental Risks
- Workplace Hazards
- Safety Requirements and Recommendations
- Safety Resources
Course Format: Text
Credit Type: Drinking Water
Approved By: Dept of Health - Public Water Supply Unit - Drinking Water Protection
Water Utility Management
- Successful Water Utilities Management: Theories and Planning [10 Activities]
- 01. Introduction to Water Utility Management
- 02. Characteristics of Successful Water Utility Management
- 03. Management Theories
- 04. Problems Associated with Management: Overview
- 05. Problems Associated with Management: Planning
- 06. Problems Associated with Management: Risk Assessment
- 07. Risk Management
- 08. Best Practices for Water Utility Management: Overview
- 09. Best Practices for Water Utility Management: Self-Assessment
- 10. Best Practices for Water Utility Management: Organizational Culture
- Practical Approaches to Utility Management [7 Activities]
- 01. Overview (Practical Approaches to Utility Management)
- 02. Lean Techniques
- 03. Additional Resources and Tools: Overview
- 04. Additional Resources and Tools: Effective Utilities Management (EUM)
- 05. Additional Resources and Tools: Case Studies
- 06. Continual Improvement Management
- 07. Reliability
- Workplace Safety: Requirements and Resources [7 Activities]
- 01. Overview of Workplace Safety
- 02. Hazardous Materials and Environmental Risks
- 03. Workplace Hazards
- 04. Safety Recommendations
- 05. Safety Requirements
- 06. Safety Resources
- 07. Conclusion
Course Completion
- Mandatory Questionnaire
- Certificate of Achievement