Water operators in Indiana can take this continuing education course to learn about effective utility management techniques.
The course divides the five hours of material into three instructional modules. The lessons within each module end with a review question. There is no final exam.
The modules discuss the following topics:
Successful Water Utilities Management: Theories and Planning
- An Introduction to Water Utility Management
- Characteristics of Successful Management
- Management Theories and Strategic Approaches
- Problems Associated with Management: Planning, Risk Assessment, and Risk Management
- Best Practices for Water Utility Management: Self-Assessment and Organizational Culture
Practical Approaches to Utility Management
- Lean Techniques to Reduce Waste and Inefficiency
- Additional Resources and Tools (Overview):Effective Utilities Management (EUM), Case Studies, and Workshop Models
- Continual Improvement Management and Reliability
Workplace Safety: Requirements and Resources
- Overview of Workplace Safety
- Hazardous Materials and Environmental Risks
- Workplace Hazards
- Safety Requirements and Recommendations
- Safety Resources
Course Format: Text
Credit Type: Technical, Drinking Water
Course ID(s): PWST25-9161
Approved By: Department of Environmental Management - Office of Water Quality
- Module One. Successful Water Utilities Management: Theories and Planning
- Introduction to Water Utility Management [1 Activities]
- 01. Module One. Successful Water Utilities Management: Theories and Planning
- Quiz #1 (3 questions)
- Characteristics of Successful Water Utility Management [1 Activities]
- 01. Characteristics of Successful Water Utility Management
- Quiz #2 (3 questions)
- Management Theories [1 Activities]
- 01. Management Theories
- Quiz #3 (3 questions)
- Problems Associated with Management: Overview [1 Activities]
- 01. Problems Associated with Management, Overview
- Quiz #4 (1 questions)
- Problems Associated with Management: Planning [1 Activities]
- 01. Planning
- Quiz #5 (2 questions)
- Problems Associated with Management: Risk Assessment [1 Activities]
- 01. Risk Assessment
- Quiz #6 (2 questions)
- Risk Management [1 Activities]
- 01. Risk Management
- Quiz #7 (4 questions)
- Best Practices for Water Utility Management: Overview [1 Activities]
- 01. Best Practices, Overview
- Quiz #8 (1 questions)
- Best Practices for Water Utility Management: Self-Assessment [1 Activities]
- 01. Best Practices for Water Utility Management: Self-Assessment
- Quiz #9 (2 questions)
- Best Practices for Water Utility Management: Organizational Culture [1 Activities]
- 01. Best Practices for Water Utility Management: Organizational Culture
- Quiz #10 (1 questions)
- Introduction to Water Utility Management [1 Activities]
- Module Two. Practical Approaches to Utility Management
- Overview (Practical Approaches to Utility Management) [1 Activities]
- 01. Module Two. Practical Approaches to Utility Management
- Quiz #11 (1 questions)
- Lean Techniques [1 Activities]
- 01. Lean Techniques
- Quiz #12 (2 questions)
- Additional Resources and Tools: Overview [1 Activities]
- 01. Additional Resources, Overview
- Quiz #13 (1 questions)
- Additional Resources and Tools: Effective Utilities Management (EUM) [1 Activities]
- 01. Additional Resources and Tools: Effective Utilities Management (EUM)
- Quiz #14 (2 questions)
- Additional Resources and Tools: Case Studies [1 Activities]
- 01. Additional Resources and Tools: Case Studies
- Quiz #15 (2 questions)
- Continual Improvement Management [1 Activities]
- 01. Continual Improvement Management
- Quiz #16 (2 questions)
- Reliability [1 Activities]
- 01. Reliability
- Quiz #17 (2 questions)
- Overview (Practical Approaches to Utility Management) [1 Activities]
- Module Three. Workplace Safety: Requirements and Resources
- Overview of Workplace Safety [1 Activities]
- 01. Module Three. Workplace Safety
- Quiz #18 (2 questions)
- Hazardous Materials and Environmental Risks [1 Activities]
- 01. Hazardous Materials and Environmental Risks
- Quiz #19 (2 questions)
- Workplace Hazards [1 Activities]
- 01. Workplace Hazards
- Quiz #20 (2 questions)
- Safety Recommendations [1 Activities]
- 01. Safety Recommendations
- Quiz #21 (3 questions)
- Safety Requirements [1 Activities]
- 01. Safety Requirements
- Quiz #22 (3 questions)
- Safety Resources [1 Activities]
- 01. Safety Resources
- Quiz #23 (2 questions)
- Conclusion [1 Activities]
- 01. Conclusion
- Quiz #24 (2 questions)
- Overview of Workplace Safety [1 Activities]
- Course Completion
- Mandatory Questionnaire
- Certificate of Achievement
- Guaranteed Next Business Day Reporting