Idaho water operators who take this continuing education course will learn about effective utility management techniques.
The five hours of course material is divided into three instructional modules. Each topic within the module ends with a review question. There is no final exam.
The modules discuss the following topics:
- Successful Water Utilities Management: Theories and Planning
- An Introduction to Water Utility Management
- Characteristics of Successful Management
- Management Theories and Strategic Approaches
- Problems Associated with Management: Planning, Risk Assessment, and Risk Management
- Best Practices for Water Utility Management: Self-Assessment and Organizational Culture
- Practical Approaches to Utility Management
- Lean Techniques to Reduce Waste and Inefficiency
- Additional Resources and Tools (Overview):Effective Utilities Management (EUM), Case Studies, and Workshop Models
- Continual Improvement Management and Reliability
- Workplace Safety: Requirements and Resources
- Overview of Workplace Safety
- Hazardous Materials and Environmental Risks
- Workplace Hazards
- Safety Requirements and Recommendations
- Safety Resources
Course Format: Text
Credit Type: Drinking Water, Wastewater
CEUs: 0.5
Course ID(s): 6447
Approved By: Occupational & Professional Licenses - Board of Drinking Water and Water
Water Utility Management
- Successful Water Utilities Management: Theories and Planning [10 Activities]
- 01. Introduction to Water Utility Management
- 02. Characteristics of Successful Water Utility Management
- 03. Management Theories
- 04. Problems Associated with Management: Overview
- 05. Problems Associated with Management: Planning
- 06. Problems Associated with Management: Risk Assessment
- 07. Risk Management
- 08. Best Practices for Water Utility Management: Overview
- 09. Best Practices for Water Utility Management: Self-Assessment
- 10. Best Practices for Water Utility Management: Organizational Culture
- Practical Approaches to Utility Management [7 Activities]
- 01. Overview (Practical Approaches to Utility Management)
- 02. Lean Techniques
- 03. Additional Resources and Tools: Overview
- 04. Additional Resources and Tools: Effective Utilities Management (EUM)
- 05. Additional Resources and Tools: Case Studies
- 06. Continual Improvement Management
- 07. Reliability
- Workplace Safety: Requirements and Resources [7 Activities]
- 01. Overview of Workplace Safety
- 02. Hazardous Materials and Environmental Risks
- 03. Workplace Hazards
- 04. Safety Recommendations
- 05. Safety Requirements
- 06. Safety Resources
- 07. Conclusion
Course Completion
- Mandatory Questionnaire
- Certificate of Achievement